General FAQS

It's easy. First, click on the product image or product name to view the item details. To add an item to your order, enter the quantity you wish to purchase into the Quantity box then click the Add to Cart button.

When you are ready to checkout, you have two options to choose from. You can click the Checkout Now button right after you've added an item to your cart or you can click on the Cart or Checkout button in the upper right hand section of every page.

When viewing the entire contents of your cart clicking on the Checkout Now button at the top of the page will allow you to select Guest Checkout or Sign In and Checkout.

When you have made your Sign In choice, you will complete a series of forms with your billing, shipping and payment information. Upon completing these forms, just click Place Your Order. A confirmation page will show a summary of your transaction. You may choose to print this for your records. An email version of this summary will be sent promptly.

Phone Orders: You can also place your order by calling us at 1-888-780-5873.

We accept a variety of payments including PayPal, Apple Pay, MasterCard, Visa, American Express, Discover, and Crate and Barrel Gift/Shop Cards.

It’s easy. Make your selections and proceed to Checkout as usual. On the Payment page, enter your Gift/Shop Card Number and PIN located beneath the scratch-off area on the back of the card. Then click Apply Gift Card.

If you have more than one Gift/Shop Card, enter the information for each card you wish to use. Our system will perform the appropriate calculations.

Please Note: Gift/Shop Cards may be used in combination with a credit card to complete your transaction.

We currently do not have this option on crateandbarrel.ca. If you are adding a product on crateandbarrel.com, it will update within 15 minutes.

During Checkout, you will be offered the option of packaging your gift in our distinguished black and white Crate & Barrel box with a black satin ribbon. At CAD 6.50 per gift box, you can choose one box for all items or individual boxes for each item. Certain items do not qualify for gift boxing, including Outlet, over sized and heavy items. However, we will gladly enclose a gift message free of charge with any order. And don't worry, none of our items ship with price tags or pricing information. In fact, as a courtesy, any item(s) selected for a gift box or with a gift message will not have prices displayed on the packing slip.

We take great care in packing each item. Each gift box is carefully packed in a standard Crate and Barrel shipping box so it arrives in good condition. If no gift box is selected, most items will still ship in a shipping box at no extra charge.

If you are ordering multiple quantities of the same item and wish to send them to different addresses, make sure to add each item to your cart separately. You will be able to specify the different addresses on the Shipping page in Checkout.

All items that qualify (given size and bulk considerations) will be shipped in a standard Crate and Barrel logo box. During Checkout, you will be offered the option of packaging a gift in our distinguished black and white Crate & Barrel box with a black satin ribbon. At CAD 6.50 per gift box, you can choose one box for all items or individual boxes for each item. Each gift box is carefully packed in a standard Crate and Barrel shipping box so it arrives in good condition. While some items may not qualify for gift boxing, we will gladly enclose a gift message free of charge with any order. And don’t worry, none of our items ship with price tags or pricing information. In fact, as a courtesy, any item(s) selected for a gift box or with a gift message will not have prices displayed on the packing slip.

We currently do not offer financing for Canadian customers on crateandbarrel.ca.

Absolutely. We will expedite completion of your gift order as soon as possible. And don’t forget to check our stores directly to see if they have the item in stock.

You will no longer need to download a catalog on crateandbarrel.ca. You will be able to view all catalog's digitally here.

At Crate and Barrel, our goal is to deliver your purchase in the quickest and most economical way possible.

The exact shipping amount for your entire order will be calculated and displayed during Checkout.

Learn more about our Shipping and Delivery fees.

If your shipping address falls under the Canadian Territories, you will be directed to call our Customer Service Number or Store for additional shipping fees and delivery times. All orders to Canadian Territories will ship via Purolator. Our experience has been that these orders are received at the final destination within 6 weeks of purchase date. For more information, please call our Customer Service number or Store for more information. Please contact us via email or call us at 1-888-780-5873.

If your shipping address falls under the Canadian Provinces, you will receive your product(s) between 6-9 business days via Standard Delivery. There are a select group of provinces that we do not currently ship to through checkout, in which we will advise you to call our Customer Service number or Store for more information. Please contact us via email or call us at 1-888-780-5873.

Taxes are calculated for each shipping address total based on the province and territory to which the item(s) is shipped. Taxes will be applied to ALBERTA, BRITISH COLUMBIA, MANITOBA, NEW BRUNSWICK, NEWFOUNDLAND AND LABRADOR, NOVA SCOTIA, NORTHWEST TERRITORIES, NUNAVUT, ONTARIO, PRINCE EDWARD ISLAND, QUEBEC, SASKATCHEWAN, YUKON. This amount will be included in your Total Tax at Checkout.

• Where and when applicable, we collect sales tax on shipping.
• Taxes also apply to Gift Boxes. This amount will be included in your Total Tax at Checkout.

Store Pickup allows you to make purchases online and pick up your order at a store of your choice. Get your orders faster and avoid shipping charges.

1. Add items to your cart.
2. Click the store Pickup button on the Cart page and select your local store.
3. Complete your order online.
4. You may go to the store after you receive the "Ready for pick-up" email or text.
5. Bring your "Ready for pick-up" email or text to your selected store to pick up your items.

Items eligible for store pickup will be marked with the "Free & Fast Store Pickup" option both on the product information page and in your cart.

There is no additional charge for Store Pickup and you avoid shipping charges.

You will receive an email as soon as your order is ready for pick up.

Your order will be packed and ready for pickup based on the date and hour assigned to you at time of the order. Please be sure to wait for the "Ready for pickup" email before coming to the store.

Yes. Simply indicate the name of the person who will be picking up your order during Checkout. He or she will be required to present the "Ready for pickup" email to pick up your order.

Our store associates will automatically package your items in a way that will make them safe for you to transport. If you prefer to have your items boxed in a specific way, you will have the option to ask the store to call you for directions in Checkout.

In checkout, there is an optional box to enter your mobile number. By doing this, you will receive a text asking you to approve receiving texts about your order. Text messages will be sent to alert you each time part of the order is ready for pick up but no more than 6 alerts per order. Terms and condition apply.

You will receive an opt in text asking you to reply yes to receive texts. By replying yes, you are agreeing to receive texts about your order. You will receive texts each time an item is ready for pick up. By not responding or by responding STOP, you will not receive any texts related to this order.

You will only receive texts related to the order you are placing for store pickup. Future online store pick up orders will again ask if you would like to receive texts for the new order in the checkout process.

Please show your "Ready for pickup" email (print out or on your mobile device). This will be sent to you as soon as your order is ready.

Any Crate and Barrel associate can direct you to the area where you can pick up your order, which will be packed and ready for you. Curbside pick up service is also available - check your email and click “I’ve Arrived” and an associate will bring your order to your car.

We will hold your items for 7 days from the date of Ready for Pickup email. Orders not picked up within 7 days will be cancelled and payment refunded.

If the items you purchased are on backorder, you will see an estimated time of arrival date instead of a date and time to pickup your order. When your items arrive in stock at the store you will receive a "Ready for pickup" email. If you have multiple items on backorder that come to the store at different times you can pick up as the items arrive or wait until your whole order is ready for pickup.

Store pickup may not be available for certain items, due to low quantities or oversize dimensions, not stocked at stores.

Unfortunately, we are unable to provide assembly service for items picked up in store.

All of the furniture items appearing on our website is available for purchase online.

At Crate & Barrel, our goal is to deliver your furniture in the quickest way possible offering you the best service at the best price. We review each order individually, factoring in destination, weight and size of items. These factors are used to determine the shipping method or methods selected for each order. Items ordered together may not ship together.

In-stock accessories and small furniture items are shipped via Standard Delivery and typically arrive at your door in 6-9 business days from the time of the order. Business days are Monday through Friday, excluding holidays. At this time, we do not offer Premium or Expedited shipping rates for Canadian customers.

Larger boxed items are shipped via Standard Delivery and typically arrive within 7-14 business days, though some areas may take longer, from the time the order leaves the regional warehouse.

• Deliveries are made to the door
• 1-2 days prior to delivery, our carrier will call to set up a delivery time frame
• Delivery will occur Monday through Friday during business hours
• A responsible adult, at least 18 years of age, must be available to sign for the delivery
• You are responsible for unpacking, assembly and discarding of packaging materials
• Orders that are paid in full must be delivered or picked up within 60 days

In-Home Delivery to Postal Codes within Canada may be delivered via our Local In-Home Delivery service. Delivery of in-stock furniture usually occurs within 7-14 business days, though some areas may take longer.

• You will receive a call two days before your scheduled delivery date with a 2-3 hour delivery time frame
• A responsible adult, at least 18 years of age, must be home to sign for the delivery
• We'll unpack the items, place them in the room of your choice and remove the packaging materials
• Should you need to reschedule or cancel your delivery, please contact us at least 3 days prior to the scheduled delivery date to avoid a CAD 45 rescheduling fee
• Please note that deliveries are routed geographically, therefore, we are unable to honor specific delivery time frame requests
• Orders that are paid in full must be delivered or picked up within 60 days.

In-Home Delivery to Postal Codes within Canada are contracted out with a professional shipping company. Shipping time for our Long Distance In-Home Delivery service is approximately 2-4 weeks, though remote areas may take longer.

• You will receive a call up to 24 hours before your scheduled delivery date with an estimated time of delivery
• A responsible adult, at least 18 years of age, must be home to sign for the delivery
• We'll unpack the items, place them in the room of your choice and remove packaging materials to your curbside or closest trash area
• Orders that are paid in full must be delivered or picked up within 60 days.

Custom/Made to Order items require a 50% non-refundable deposit and cannot be canceled, exchanged or returned. Production time varies from vendor to vendor. Upholstered furniture, Custom/Made to order furniture may be delivered via our Basic Freight, Local In-Home or Long Distance In-Home Delivery service. Refer to your order confirmation email or receipt to know which service is delivering to you. We will notify you when your items are ready to be scheduled. Sign up for text, email or phone notifications to be alerted.

Hundreds of Additional Colours, Additional Frames and Custom Fabrics are offered online and in stores to complement our Stock furniture. Additional Colours, Additional Frames, and Custom are made to your individual specifications and require more production time. For more information, chat with us online, email or call us, or contact the store nearest you. Please note: Additional Colours, Additional Frames, and Custom orders are not returnable.

Many of our Stock furniture upholstery collections also include Additional Colors, Additional Frames and Custom selections. It's great fun to make your own unique piece! Please allow extra production time, as these Additional and Custom items are made to your specifications. Please chat, email or call us online or contact your nearest store to learn more about your possibilities.

We guarantee the best price. If you find a lower price on an identical name-brand item/model number available at another store or website, we will happily match the price at the time of your purchase. Some exclusions and restrictions apply.

Price Match Guarantee

Please see our price match guarantee terms and conditions below:

• Item must be identical in brand name, size, weight, color, quantity and model number.
• Only one price match per identical item per person.
• At the time you request a price match, the lower price must be published and valid and you must present an original, complete paper advertisement, online validation or website address showing the valid price.
• At the time you request a price match, the lower price item must be in stock.
• We reserve the right to verify an advertised price and the availability of the item.
• Price match is valid only in the U.S. & Canada
• Price match is valid for online and in-store purchases.
• Price match is offered only the day of your purchase.

The following exclusions apply to our price match guarantee:

• Offers that include financing
• Bundling of items
• Free items/buy-one-get-one-free items/gift-with-purchase offers if the retail price is not shown in the advertisement
• Typographical or other pricing errors
• Mail-in offers and instant rebates
• Competitors' service prices (such as shipping and delivery fees)
• Items that are advertised as limited-quantity, limited-time, out-of-stock, open-box, clearance, refurbished/used items, closeout, damaged product or liquidation sales
• Items that are sold by re-sellers, clearance websites and retail outlets, including, but not limited to, eBay and Overstock.com
• Category-wide or store-wide discounts
• Percentage(%) or dollars-off discounts or coupon-required prices
• Prices that only display on a website after guests log in
• Paid membership club or paid loyalty programs (e.g., prices that require a club or loyalty card that is associated with a membership fee)
• Non-branded or private-label items (e.g., not marketed under a specific brand name).
• Prices offered outside the U.S. & Canada

We are happy to provide a one-time price adjustment for items marked down within 7 days of receipt of the merchandise.

We are happy to ship furniture orders totaling more than $5000.00 USD to many locations overseas. Just fill up your shopping cart, then complete this online form to request a quote for international freight.

At this time, we have discontinued the option for international shipping of houseware items via Borderfree. We sincerely apologize for any inconvenience this may cause you.

If you prefer, we would be happy to ship your items to a freight forwarder of your choice. This can be done by placing an order online via our website and providing the address of the freight forwarding company.

If you are placing an order for delivery to Canada, you may go to crateandbarrel.ca and shop online. All of our products ship directly to your door. Exact time of order shipment may depend on the products you have chosen. However, standard shipping is between 6-9 business days within Canada. Some restrictions apply.

Yes. Crate and Barrel offers convenient shipping to Canada. To place an order for delivery to Canada, please shop at crateandbarrel.ca.

Exact time of order shipment may depend on the products you have chosen. Canadian orders are arrive within 6-9 business days via Standard Shipping. If you have any questions regarding the timing of your shipment, please ask the associate when placing your order. Our current method of shipment is administered with Purolator for all parcel orders.

To place an order for delivery to Canada, please shop at crateandbarrel.ca.

Exact time of order shipment may depend on the products you have chosen. Canadian orders are arrive within 6-9 business days via Standard Shipping. If you have any questions regarding the timing of your shipment, please ask the associate when placing your order.

We currently only offer Standard Shipping via Purolator at Checkout.

Standard: 6-9 business days (Monday through Friday, do not count weekends)

Expedited: We currently do not offer this service in Canada.

It’s easy to make purchases with your Gift/eGift Card or Shopping Card online at crateandbarrel.ca (not available in QC) and cb2.ca. Just make your selections and proceed to Checkout as usual. From the Payment Page, click on Use a Gift/eGift Card. For Gift or Shopping Cards, enter your card number and PIN located beneath the scratch-off area on the back of the card; for eGift Cards, enter the card number and PIN that appear together. Then click Apply Gift Card.

If you have more than one Gift/eGift Card or Shopping Card, enter the information for each card you wish to use. Our system will perform the appropriate calculations.

Please note: Gift/eGift Cards or Shopping Cards may be used in combination with a credit card to complete your transaction.

For orders being delivered within Canada, shipping and delivery charges depend on the total cost of merchandise and the destination of your order. Some provinces and territories require an additional fee for delivery. You will be prompted to call Customer Service or a Store at Canadian checkout.

All shipping charges include order processing, item selection, packaging and transportation of items.

**Again, please note: Some heavy or bulky items may incur additional charges.

Yes. All of our furniture available on crateandbarrel.ca will be ship to your final destination within Canada.

You will be billed immediately at checkout.

All prices at checkout reflect Canadian Dollar CAD.

Your duty rates depend on many factors (product, country of manufacture, etc.). To determine the exact duty charges before you purchase, simply add items to your order and checkout through our Canadian Checkout. You will be able to see the exact duty charges prior to submitting the order.

Taxes are calculated for each shipping address total based on the province and territory to which the item(s) is shipped. Taxes will be applied to ALBERTA, BRITISH COLUMBIA, MANITOBA, NEW BRUNSWICK, NEWFOUNDLAND AND LABRADOR, NOVA SCOTIA, NORTHWEST TERRITORIES, NUNAVUT, ONTARIO, PRINCE EDWARD, ISLAND QUEBEC, SASKATCHEWAN, YUKON. Taxes also apply to Shipping and Gift Boxes. This amount will be included in your Total Tax at Checkout.

You can track your order progress and delivery of items by clicking on Order Tracking. Order Tracking is also found at the bottom of every web page and in "your account" at the top of every page.

The delivery services we use receive order numbers and tracking numbers from us at the close of business seven (7) days a week. If these delivery services do not have a record of your order, they may not have received these numbers in their systems yet. In that case, we suggest tracking your order again the following business day.

Please note: Gift Cards, Swatch Orders, and some furniture items cannot be tracked online at this time. You may also call us at 1-888-780-5873 for tracking information. Please have your order number available so that we may assist you more quickly.

You can search among the assembly instructions for all of our products here.

If your shipping address falls under the Canadian Territories, you will be directed to call our Customer Service Number or Store for additional shipping fees and delivery times. All orders to Canadian Territories will ship via Purolator. We guarantee delivery to the territories between 6-9 business days, however; additional time for delivery may be required. Our experience has been that these orders are received at the final destination within 6 weeks of purchase date. For more information, please call our Customer Service number or Store for more information. Please contact us via email or call us at 1-888-780-5873.

If your shipping address falls under the Canadian Provinces, you will receive your product(s) between 6-9 business days via Standard Delivery. There are a select group of provinces that we do not currently ship to through checkout, in which we will advise you to call our Customer Service number or Store for more information. Please contact us via email or call us at 1-888-780-5873.

At Crate and Barrel, our goal is to deliver your purchase in the quickest and most economical way possible.

The exact shipping amount for your entire order will be calculated and displayed during Checkout.

Learn more about our Shipping and Delivery fees.

At Crate and Barrel, our goal is to deliver your furniture in the quickest way offering you the best service at the best price. We review each order individually, factoring in destination, weight and size of items. These factors are used to determine the shipping method or methods selected for each order. Items ordered together may not ship together.

In-stock accessories and furniture items are shipped via Standard Delivery and arrive at your door in 6-9 business days. Business days are Monday through Friday, excluding holidays.

• Deliveries are made to the door
• 1-2 days prior to delivery, our carrier will call to set up a delivery time frame
• Delivery will occur Monday through Friday during business hours
• A responsible adult, at least 18 years of age, must be available to sign for the delivery
• You are responsible for unpacking, assembly and discarding of packaging materials

In-Home Delivery to Postal codes within Canada may be delivered via our Local In-Home Delivery service. Delivery of in-stock furniture usually occurs within 7-14 business days, though some areas may take longer.

• A Furniture Specialist will contact you within 48 hours of placing your order to discuss your order and delivery information
• You will receive a call two days before your scheduled delivery date with a 2-3 hour delivery time frame.
• A responsible adult, at least 18 years of age, must be home to sign for the delivery
• We'll unpack the items, place them in the room of your choice and remove the packaging materials
• Should you need to reschedule or cancel your delivery, please contact us at least 3 days prior to the scheduled delivery date to avoid a CAD 45 rescheduling fee
• Please note that deliveries are routed geographically, therefore, we are unable to honor specific delivery time frame requests

In-Home Delivery to Postal Codes within Canada are contracted out with a professional shipping company. Shipping time for our Long Distance In-Home Delivery service is approximately 2-4 weeks though remote areas may take longer.

• A Furniture Specialist will contact you within 48 hours of placing your order to discuss your order and delivery information
• You will receive a call up to 24 hours before your scheduled delivery date with an estimated time of delivery
• A responsible adult, at least 18 years of age, must be home to sign for the delivery
• We'll unpack the items, place them in the room of your choice and remove packaging materials to your curbside or closest trash area

Custom/Made to Order items require a 50% non-refundable deposit cannot be canceled, exchanged or returned and require extra production time. Production time varies from vendor to vendor. Upholstered furniture may be delivered via our Basic Freight, Local In-Home or Long Distance In-Home Delivery service. Refer to your order confirmation email or receipt to know which service is delivering to you. We will notify you when your items are ready to be scheduled..Sign up for text, email or phone notifications to be alerted.

At Crate & Barrel, our goal is to deliver your purchase in the quickest and most economical way possible. We review each order individually, factoring in destination, weight and size of items. These factors are used to determine the shipping method or methods selected for each order. Items ordered together may not ship together.

Accessories and small furniture items ship via Standard Delivery and in-stock items will typically arrive at your door within 6-9 business days. Standard Delivery orders cannot be expedited via Second Day and Next Day Air according to the chart below. Business days are Monday through Friday, excluding holidays.

Larger boxed items may ship via Basic Freight Delivery and typically arrive within approximately 2-3 weeks, in most areas.

• Deliveries are made to the door
• 1-2 days prior to delivery, our carrier will call to set up a delivery time frame
• Delivery will occur Monday through Friday during daytime hours only
• A responsible adult, at least 18 years of age, must be available to sign for the delivery
• You are responsible for unpacking, assembly and discarding of packaging materials
• Orders that are paid in full must be delivered or picked up within 60 days.

Some delivery Postal Codes for our furniture may be eligible to ship via our Local In-Home Delivery service.

• The carrier will call you 1-2 days prior to delivery to set up a 3 hour delivery time frame
• The carrier will bring the boxes into your home and place them in the room of your choice
• A responsible adult, at least 18 years of age, must be home to sign for the delivery
• You are responsible for unpacking, assembly and discarding of packaging materials
• If you need to reschedule or cancel the delivery, please contact us at least 3 days prior to the delivery date to avoid a CAD 45 rescheduling fee
• Please note that deliveries are routed geographically, therefore, we are unable to honor specific delivery time frame requests
• Merchandise can be held for a maximum of 60 days and full payment is required. After that time, delivery or pick up must be scheduled.

Our Gift Cards are presented in an envelope with a letter and your personalized message. Gift Card orders received by 2 pm PT will be shipped out the end of the following business day. Standard Canada Post or Courier delivery is CAD 2.00 and should arrive within 4–9 business days. Express delivery is CAD 15.99 and will be delivered in 2–3 business days (tracking included.)

You can track your order progress and delivery of items by clicking on Order Tracking. Order Tracking is also found at the bottom of every web page and in "your account" at the top of every page.

The delivery services we use receive order numbers and tracking numbers from us at the close of business seven (7) days a week. If these delivery services do not have a record of your order, they may not have received these numbers in their systems yet. In that case, we suggest tracking your order again the following business day.

Please note: Gift Cards, Swatch Orders, and some furniture items cannot be tracked online at this time. You may also call us at 1-888-780-5873 for tracking information. Please have your order number available so that we may assist you more quickly.

You can check for a message about assembly in your cart or throughout checkout. Items with no message do not require assembly. Items with the message, "Assembled for delivery to Postal Code..." will be assembled by one of our In-Home Delivery specialists. Any other messages indicate customer assembly.

We do not currently offer assembly as an add-on. Most items are assembled as part of our In-Home Delivery service.

If you are ordering multiple quantities of the same item and wish to send them to different addresses, make sure to add each item to your cart separately. You will be able to specify the different addresses on the Shipping page in Checkout.

All items that qualify (given size and bulk considerations) will be shipped in a standard Crate and Barrel logo box. During Checkout, you will be offered the option of packaging a gift in our distinguished black and white Crate & Barrel box with a black satin ribbon. At CAD 6.50 per gift box, you can choose one box for all items or individual boxes for each item. Each gift box is carefully packed in a standard Crate and Barrel shipping box so it arrives in good condition. While some items may not qualify for gift boxing, we will gladly enclose a gift message free of charge with any order. And don’t worry, none of our items ship with price tags or pricing information. In fact, as a courtesy, any item(s) selected for a gift box or with a gift message will not have prices displayed on the packing slip.

Yes. All furniture available on crateandbarrel.ca will be shipped to your final destination.

For orders being delivered within Canada, shipping and delivery charges depend on the total cost of merchandise and the destination of your order. Some provinces and territories require an additional fee for delivery. You will be prompted to call Customer Service or a Store at Canadian checkout.

All shipping charges include order processing, item selection, packaging and transportation of items.

**Again, please note: Some heavy or bulky items may incur additional charges.

At Crate and Barrel, we stand behind the quality of our products and want every purchase to be a positive experience. We will do our best to make things right if you are not satisfied.

Learn more about Returns and Exchanges.

You do not need to disassemble the product.

Yes, you can return merchandise that was assembled in your home.

All orders are encrypted with Secure Sockets Layer (SSL) technology on both your end and ours. SSL encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. In order for SSL to work, you must use an SSL-enabled browser. Learn more.

Please note: email is not encrypted and is not considered a secure means of transmitting your credit card information. If you prefer not to order online, you can place your order by phone at 1-888-780-5873. Customer service hours are Mon - Fri: 8 am to 7 pm CT; Sat - Sun: 8 am to 6 pm CT.

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You will need cookies to be turned on when you are logging into your account, your registry or when you are attempting to complete a purchase.

Chrome 3.0 or higher: Click the wrench icon at the top right of the browser. Select "Options" from the drop down menu that appears. Click on the "Under the Hood" tab. You will see an area entitled "Privacy". Scroll down to "Cookie Settings" and select "Allow all Cookies" from the drop down box. Click "OK" to close the menu.

Firefox 3.0 or higher: Click the "Tools" menu at the top of the browser. Select "Options" from the drop down menu that appears. Click on the "Privacy" tab. You will see an area entitled "Cookies". Click in the checkbox (small white square) next to "Accept cookies from sites". A check indicates that this option is selected. Click "OK" to close the menu.

Internet Explorer 11 or higher: Click the "Tools" menu at the top of the browser. Select "Internet Options" from the drop down menu that appears. Click on the "Privacy" tab. Using the slider graphic, set it to "Medium". Click "OK" to close the menu.

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You can search among the assembly instructions for all of our products here.

If the item is available in a store or in a warehouse, it can be ordered. Call your local store, check online or call us at 1-888-780-5873.

When you are making your product selection, an item availability message will appear on the product detail page. A brief definition of terms is presented below:

In stock and ready to ship: If there are no disclaimers, the item is currently available to ship.

Currently on backorder online: You may purchase this item now, but it is temporarily out of stock for Internet orders. There may be a short wait before it can ship.

Currently on backorder for your Postal Code: You may purchase this item now, but it is temporarily out of stock and is on backorder for your delivery area. There may be a short wait before it can ship.

Limited quantity available: You may want to purchase this item now, as it has been discontinued and quantities are limited.

Limited quantity available for your Postal Code: You may want to purchase this item now, as it has been discontinued and quantities are limited.

Limited quantity. Currently on backorder online: You may want to purchase this item now, as it has been discontinued and quantities are limited. While we are currently out of stock for Internet orders, a limited supply will be arriving shortly. We suggest you call a store near you as they may have it in stock.

Limited quantity. Currently on backorder for your Postal Code: You may want to purchase this item now, as it has been discontinued and quantities are limited. While we are currently out of stock, a limited supply will be arriving shortly.

No longer available: Sorry, this item is no longer available for purchase.

No longer available online: While this item can no longer be purchased online, we suggest you call a store near you as they may still have it in stock.

Stock Plus items made to order: Please allow extra production time. This item is available to purchase and is made to order. Production time varies from vendor to vendor. Once your order is submitted, a Furniture Customer Service Associate will call you to discuss the details of your Stock Plus order.

You can check for a message about assembly in your cart or throughout checkout. Items with no message do not require assembly. Items with the message, "Assembled for delivery to Postal Code..." will be assembled by one of our In-Home Delivery specialists. Any other messages indicate customer assembly.

We do not currently offer assembly as an add-on. Most items are assembled as part of our In-Home Delivery service.

Just call 1-888-780-5873. You will need the SKU/Item number of the piece that needs replacement hardware.

It is important that you always measure accurately before you place your order. Please take the time to view our illustrated Measurement Guidelines and Tips.

Absolutely. We will expedite completion of your gift order as soon as possible. And don’t forget to check our stores directly to see if they have the item in stock.

Yes, we have prioritized the development of more eco-friendly products throughout our entire collection. We are pleased to announce that now the majority of our upholstered sofas and chairs have hardwood frames that are certified sustainable. We invite you to learn more about our continuing Environmental Initiatives for our products, packaging, catalogs, warehouses and more.

The Crate and Barrel Credit Card can be used to make purchases at Crate and Barrel or CB2 brand catalogs, stores or websites located in the United States only (phone or mail). The Crate and Barrel Credit Card cannot be used to make purchases at our Canada stores or websites at this time. The Crate and Barrel Mastercard can be used anywhere Mastercard is accepted. To understand how rewards are earned on purchases made with a Crate and Barrel Mastercard outside of Crate and Barrel or CB2 brand catalogs, stores or websites located in the United States, please see the Rewards Program Terms for details.