Trade Program FAQs

The Crate & Barrel, Crate & Kids and CB2 CBH Trade Program provides best-in-class service and solutions tailored to businesses and the professional design community. This includes:

• EXCLUSIVE DISCOUNT: Get 20% off on purchases across our three brands—no minimum required. Access opportunities for a larger discount based on volume.
• INSIDER ACCESS: Get invited to design industry events, panels and more.
• CONCIERGE SERVICE: Our dedicated team works with you from start to finish, including installation.
• DESIGN CIRCLE: Join our pro-to-pro Facebook group to connect and share.

Members also have access to program perks such as white glove delivery, custom-ordered materials, business sales and more.

Accredited design professionals including interior decorators, architects, landscape members, members of professional staging organizations, and set decorators are all eligible for a business account regardless of whether they work on the residential or commercial side. Members enjoy an exclusive 20% Crate & Barrel Trade discount on all full-price merchandise.

Sign up for the Trade Program by completing an online application and submitting supporting documents. You can find the application on our Trade Program page

To be eligible for our Trade Program, design professionals must present two forms of documentation:

• A business card indicating the applicant’s design profession OR a design firm website listing the applicant’s name. (Each design professional in a firm must apply separately for membership by submitting individual credentials.)
• Business License/Resale Certificate OR a valid membership card from one of the approved professional organizations.

Non-tax exempt organizations are immediately issued their Trade Program number and are eligible to shop with the discount.

Tax-exempt organizations must be manually processed and approved.

Once the application and documents have been submitted, we will accept or deny and finalize the application within 48-72 hours.

• Once tax-exempt applications are approved, the member will receive an email with their 19-digit member number.

New members do not receive a physical card. Present or enter your digital member number when you shop.

Trade Program accounts can be activated online. To activate an account online, members must add their member number to an existing account or create a Crate & Barrel Trade login if they do not already have one. Please note, separate online accounts must be created at each brand (crateandbarrel.com, cb2.com).

Once logged into your account, the discount will be automatically applied to eligible items in your cart on the website as well as the app.

Members making purchases at two or more of our brands must make separate purchases as the brands do not share a universal shopping cart.

If a member is using a client’s credit card online, the billing address must match the shipping address.

Trade Program members get best-in-class service across three design-driven brands, plus a 20% discount. Members with a Crate & Barrel Trade account, also get a first look at our seasonal launches. Check out our recent lookbook here for inspiration. Our design team works in step with you from start to finish, in store and online. Find a store location near you.

Yes, you can use your Trade Program discount at all three of our brands: Crate & Barrel, Crate & Kids and CB2.

Yes, CB2 is part of our Trade Program. Find out more information here.

Select pieces throughout our furniture collections which are contract grade, meaning they meet BIFMA standards for safety and long-lasting durability. Products that are BIFMA Compliant® meet the following requirements:

• Each item undergoes rigorous testing to ensure durability.
• Tested for safe use in a commercial setting.
• Ability to withstand high usage over a long period of time.

Select pieces throughout our furniture collections are commercial grade (also known as contact grade), meaning they meet BIFMA standards for safety and long-lasting durability. Products that are BIFMA Compliant® meet the following requirements:

• Each item undergoes rigorous testing to ensure durability.
• Tested for safe use in a commercial setting.
• Ability to withstand high usage over a long period of time.

For existing orders, please contact trade.concierge@crateandbarrel.com. For new opportunities, please reach out to business_sales@crateandbarrel.com.

To bill direct to your client’s credit card, please contact trade.concierge@crateandbarrel.com or call 800-606-6498.

Yes, please check out our Responsible Design page to learn more about sustainability pledge and our available product assortment.

To receive tax exempt status, you will need to include your tax exempt certificate along with your other credentials when applying for the Trade Program. If you are already registered for the Trade Program and would like to add tax exemption status to your account, please reach out to trade.concierge@crateandbarrel.com for help with this change.

Member pricing is not reflected on the website directly. You will see your Trade Program discount reflected in your cart on eligible items.

To change the email address tied to your Crate & Barrel business account, please contact trade.concierge@crateandbarrel.com or call 800-606-6498.

To update your contact or billing information, please contact trade.concierge@crateandbarrel.com or call 800-606-6498.

For commercial and/or large scale projects in need of a single contact from quotation to delivery, please reach out to business_sales@crateandbarrel.com.

Each store has a Trade Program Expert. Please reach out to your local store and ask to set up an appointment with them! Find a store location near you.

Apply to the Crate & Barrel and Crate & Kids Canada Trade Program here. Apply to the CB2 Trade Program in Canada here.

The Trade Program was created to be utilized by design professionals, not for personal use. Please submit any business documentation and a team member will be happy to review your application.

To split an order into multiple deliveries, please contact trade.concierge@crateandbarrel.com.

For smaller or residential projects, please contact trade.concierge@crateandbarrel.com. For large scale or commercial projects, please contact business_sales@crateandbarrel.com.

Swatches, rug samples and wood samples are available on all of our brand websites for any available items on produce pages.

This can be completed via the “My Orders” section of your profile. You can also reach out to a Trade Program team member at trade.concierge@crateandbarrel.com or call 800-606-6498 for more information.

The Trade Program return policy is the same for all customers. Returns for original payment method refund must be completed within 30 days. Parcel returns, in order to be refunded to the original form of payment, must be received within 90 days.

• SMS number: 312-766-7448
• Phone number: 800-606-6498
• Email: trade.concierge@crateandbarrel.com

If you’re working on a commercial project or you’re a dealer or purchasing company, please contact our Business Sales team at business_sales@crateandbarrel.com or call 800-717-1112 for:

• Deeper discounting based on volume
• Payment terms and payment options, including checks and ACH payments
• Contract Grade furniture for commercial projects
• Dedicated sales representative
• Freight shipments
• Delayed shipments
• Ordering from multiple brands on one order
• Project management, including single contact from quotation through delivery
• Design services
• Installation services
• Unique requests
• Bulk orders and large purchases

If you’re working on a residential project and need support please contact our concierge team:

• SMS number: 312-766-7448
• Phone number: 800-606-6498
• Email: trade.concierge@crateandbarrel.com

If you have lost or misplaced your membership card, please contact trade.concierge@crateandbarrel.com or call 800-606-6498 and a Trade Program team member will be happy to assist.

Yes. When you connect your member account to the app, you can make purchases with the discount applied.