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View CartGift Registry FAQ
How do I find a specific registry?
You can search for a registry by using the registrant’s first and last names. Unsure of spelling? No worries. You can just enter the first few letters of their name to pull up a matching list of registries.
Please note that some registrants prefer not to post their wedding registry online. If you are unsuccessful in locating a registry, you can contact us to obtain a copy of a current gift registry by fax or mail. You can also access all registries in any Crate & Barrel store, except outlets, or call us at 800-967-6696.
How do I create a Crate & Barrel wedding registry?
Curating your gift registry should be fun, so we’ve made it simple to get started. Begin by filling out a few basic details on the Create a Registry page online. Then, simply add your favorite items, any time and anywhere. Then browse the site to find the items that speak to you and your partner. You can also create an anniversary, housewarming or baby registry by following these same steps. See something you like while shopping in-store? Just ask an associate to help you add the items to your registry!
How do I purchase items off a US gift registry?
In order to purchase items off a US gift registry, please change the flag icon in the header to the country flag for the U.S. Once you're on crateandbarrel.com, you can go to the gift registry section in the navigation bar.
What is the Thank you Manager?
Our “Thank You Manager” keeps track of who has purchased what from your registry. This complimentary service makes it easier to keep track of presents received and thank you notes sent—helping you stay organized before your big day.
Why does the site request two shipping preferences: Before the Event and After the Event?
Many registrants move to a new address between the time they register and the date of their event. We request two shipping addresses to accommodate this change of residence.
Do you have a wedding registry completion program?
Yes. After your event date, you'll receive a 15% Completion Card. Our completion program goes beyond your gift registry to any item in the store for a full six months after your big day. And you can use your registry discount as many times as you'd like; redeem it in stores, online or by phone at 888-780-5873. (Make sure your "After the Event" address is current on your registry so you won't miss out.)
How do I redeem my 15% Gift Registry Completion Certificate online?
To redeem your 15% Completion Card online, your event date must have already passed. If it has, log in to your account, go to "Manage My Registry" and start adding items from your registry to your Cart. Your 15% Completion Savings will be calculated automatically during checkout. And remember, in addition to redeeming your card online, you can also redeem your registry discount in stores for six months.Your code will expire after 6 months past your event date.
What is the difference between a registrant and a co-registrant?
The registrant is the primary person responsible for managing the registry. Registrants must submit contact and shipping information. The co-registrant is not required to submit this information. Both can add, edit and delete the registry.
What do I do if there are errors in my submitted information?
The Crate & Barrel website is designed to tell you exactly what you need to do to enter your information properly. Error messages will appear in bold red type at the top of the page. If you see this, review your entries to make sure that all required fields are properly completed. If they are not, correct any errors or fill in missing answers and click “Continue.” From here, you should be able to proceed.
What is The Knot and why will my registry be displayed there?
The Knot is one of our online partners that offers another convenient way for friends and family to access your Gift Registry. Once you have registered at Crate and Barrel, your Gift Registry will automatically be accessible for viewing at The Knot. We currently do not have this service for Canadian customers.
Can I register for Crate and Barrel Gift Cards?
Yes, you can register for Gift Cards. Just indicate on your registry that you'd like to receive Gift Cards. Many guests would like to give Gift Cards, but would feel more comfortable doing so if they knew it was an option you had requested. Gift Cards are also a good backup to have in case your registry reaches completion and a guest isn't sure what you'd like. At this time, eGift Cards cannot be requested on a Gift Registry.
Why can’t I access my Wedding and Gift Registry app anymore?
We’re streamlining the registry process for you by taking it all onto our website. To access your registry, go to our website and log in with the email address you’ve used for the app.
If you are having trouble logging in, just reset your password or reach out to our customer service hotline at 800-967-6696.
I need more help with my Gift Registry on the website. What should I do?
Our dedicated registry experts are ready to assist you at 888-780-5873. Please contact us Monday-Sunday from 8 am-9pm CT.
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